From Growth to Global Readiness: How AltiusHub Achieved ISO 27001, SOC 2, and ISO 9001 Without Slowing Scale
About Client
AltiusHub is a supply chain traceability software provider serving pharmaceutical and life sciences companies. Headquartered in Hyderabad, Telangana, India, its platform supports serialization, track and trace, warehouse operations, and multi-country regulatory compliance reporting.
In pharmaceutical supply chains, traceability platforms play a critical role in preventing counterfeit medicines from entering the supply chain and safeguarding patient safety. AltiusHub’s solutions are built to support regulatory integrity, data accuracy, and end-to-end visibility across complex global supply chains.
The company serves enterprise pharmaceutical manufacturers and contract manufacturing organizations across domestic and cross-border markets. AltiusHub processes highly regulated supply chain and regulatory reporting data submitted to government-owned bodies and exchanged with supply chain stakeholders.
Given the regulated nature of pharmaceutical supply chains, information security and compliance are business-critical for AltiusHub. Furthermore, customers and regulators depend on the accuracy, integrity, and availability of traceability data to maintain patient safety and regulatory compliance. Any compromise could disrupt regulatory reporting, impact supply chain continuity, or restrict market access. Information security and quality management systems, therefore, form a baseline for AltiusHub’s platform and operating model.
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THE COMPLIANCE OBJECTIVE: WHY ALTIUSHUB APPROACHED CERTPRO
As AltiusHub onboarded enterprise customers at pace, formal security assurance became a requirement for vendor onboarding, risk assessments, and contractual commitments. Also, working in regulated pharmaceutical ecosystems required structured governance and documented controls that met global standards.
AltiusHub first engaged CertPro in 2024 to undergo its first-ever ISO 27001 certification and SOC 2 Type 2 audit. The company initiated these engagements to obtain independent validation of its information security and control environment.
In addition to external expectations, AltiusHub also sought to formalize its internal governance early on. Here, management sought to formalize governance, risk management, and control processes within the scope of the audits.
Across 2024 and 2025, the scope of audit engagements included
- ISO 27001 audit and certification
- SOC 2 Type 2 audit
- ISO 27001 surveillance audit
- SOC 2 Type 2 re-audit
- ISO 9001 audit and certification
These engagements were conducted to evaluate conformity with applicable standards and provide independent assurance over defined control areas.
KEY AUDIT AND COMPLIANCE CHALLENGES
The audits took place during a critical growth phase, where enterprise onboarding and audit delivery had to progress in parallel.
Key Challenges Included:
Early-Stage Scaling: At the time of the audits, AltiusHub was in an early operational stage while simultaneously onboarding multiple enterprise customers. Therefore, audit activities were required to be conducted alongside ongoing business operations within defined timelines.
Fixed Deadlines: Audit completion was required to align with customer onboarding schedules and contractual review cycles. Engagement timelines were aligned with external requirements while maintaining adherence to applicable audit standards.
Robust Assessment of Pre-Existing Controls: Controls and documentation were already in place and managed through a compliance automation tool used for centralized evidence tracking and control monitoring. The focus of the engagement was on evaluation of existing controls, evidence validation, and alignment with applicable criteria under ISO/IEC 27001 and SOC 2 Type 2.
CERTPRO’S AUDIT-FIRST METHODOLOGY
CertPro approached the engagement with a clear audit-first methodology.
Scope Review: System boundaries, in-scope processes, and applicable criteria were reviewed and confirmed with management prior to audit procedures.
Controls Coverage: The audits covered key business systems, operational processes, and internal teams involved in product development, operations, security, and compliance. Audit procedures were performed across identified systems and processes to evaluate control design and operation.
Qualitative Evidence Assessment: Audit evidence prepared by AltiusHub included policies, procedures, process documentation, system-generated audit logs, and operational records. CertPro performed evidence inspection, inquiry, and validation procedures to assess alignment with applicable criteria. Additional evidence was requested where required to support audit conclusions.
Auditor Interaction: Audit activities were conducted through structured communication aligned with defined procedures. As a result, clear communication on scope, evidence expectations, and audit observations helped maintain momentum throughout the engagement.
AUDIT OUTCOME AND OPERATIONAL IMPACT
AltiusHub’s collaboration with CertPro resulted in credible audit outcomes and strengthened governance practices.
Key results included:
Successful Certification and Assurance Results: AltiusHub completed the ISO 27001 audit with no non-conformities or opportunities for improvement and successfully achieved ISO 9001 certification and SOC 2 Type 2 attestation.
On-Time Audit Delivery: Audit procedures and reporting were completed within the agreed engagement timelines.
Single-Entity, Full-Scope Coverage: The audits and certifications applied to a single legal entity, covering defined systems, processes, and operational scope.
Independent Validation for Enterprise Trust: Audit outcomes provided third-party validation of AltiusHub’s security, quality, and governance and control frameworks, supporting enterprise due diligence and active RFP evaluations.
CONCLUSION:
Through a structured and independent audit process, AltiusHub obtained certification and attestation results based on independent audit procedures. The engagement reflects the application of structured audit procedures, control testing, and evidence-based evaluation against recognized standards.
The ISO 27001 and ISO 9001 certifications, along with the SOC 2 Type 2 attestation, support ongoing surveillance audits, recertification, and future audit activities within the defined scope. This case study reflects how early investment in quality third-party certification can support long-term operational confidence and sustained business growth.
