From Growth to Global Readiness: How AltiusHub Achieved ISO 27001, SOC 2, and ISO 9001 Without Slowing Scale
About Client
AltiusHub is a supply chain traceability software provider serving pharmaceutical and life sciences companies. Headquartered in Hyderabad, Telangana, India, its platform supports serialization, track and trace, warehouse operations, and multi-country regulatory compliance reporting.
In pharmaceutical supply chains, traceability platforms play a critical role in preventing counterfeit medicines from entering the supply chain and safeguarding patient safety. AltiusHub’s solutions are built to support regulatory integrity, data accuracy, and end-to-end visibility across complex global supply chains.
The company serves enterprise pharmaceutical manufacturers and contract manufacturing organizations across domestic and cross-border markets. AltiusHub processes highly regulated supply chain and regulatory reporting data submitted to government-owned bodies and exchanged with supply chain stakeholders.
Given the regulated nature of pharmaceutical supply chains, information security and compliance are business-critical for AltiusHub. Furthermore, customers and regulators depend on the accuracy, integrity, and availability of traceability data to maintain patient safety and regulatory compliance. Any compromise could disrupt regulatory reporting, impact supply chain continuity, or restrict market access. Information security and quality management systems, therefore, form a baseline for AltiusHub’s platform and operating model.
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THE COMPLIANCE OBJECTIVE: WHY ALTIUSHUB APPROACHED CERTPRO
As AltiusHub onboarded enterprise customers at pace, formal security assurance became a requirement for vendor onboarding, risk assessments, and contractual commitments. Also, working in regulated pharmaceutical ecosystems required structured governance and documented controls that met global standards.
AltiusHub first engaged CertPro in 2024 to undergo its first-ever ISO 27001 certification and SOC 2 Type II audit. The company initiated these engagements to obtain independent validation of its information security and control environment.
In addition to external expectations, AltiusHub also sought to formalize its internal governance early on. Here, the objective was to embed security, quality, and compliance practices into core operations rather than introducing them later during periods of organizational growth.
Across 2024 and 2025, the scope of audit engagements included
- ISO 27001 audit and certification
- SOC 2 Type II audit
- ISO 27001 surveillance audit
- SOC 2 Type II re-audit
- ISO 9001 audit and certification
These engagements were pursued as foundational initiatives to support long-term growth, strengthen customer trust, and enable standardized operations.
KEY AUDIT AND COMPLIANCE CHALLENGES
The audits took place during a critical growth phase, where enterprise onboarding and audit delivery had to progress in parallel.
Key Challenges Included:
Early-Stage Scaling: At the time of the audits, AltiusHub was in an early operational stage while simultaneously onboarding multiple enterprise customers. Therefore, formal audits had to be completed without slowing core business execution or customer delivery.
Fixed Deadlines: Audit completion was required to align with customer onboarding schedules and contractual review cycles. This created fixed deadlines with limited tolerance for delay or rework while maintaining strict adherence to international audit standards.
Robust Assessment of Pre-Existing Controls: Controls and documentation were already in place and managed through a compliance automation tool used for centralized evidence tracking and control monitoring. The challenge was not remediation but structured validation, accurate control mapping, and formal assessment under ISO 27001 and SOC 2 Type II frameworks.
CERTPRO’S AUDIT-FIRST METHODOLOGY
CertPro approached the engagement with a clear audit-first methodology.
Early Scope Definition: Our task began with an early definition of scope, system boundaries, and applicable requirements, which was crucial. This helped align expectations and streamline execution across all audit phases.
Controls Coverage: The audits covered key business systems, operational processes, and internal teams involved in product development, operations, security, and compliance. This ensured that control assessments reflected how controls operated in practice.
Qualitative Evidence Assessment: Audit evidence prepared by AltiusHub included policies, procedures, process documentation, system-generated audit logs, and operational records. At CertPro, our auditors independently reviewed and assessed the evidence against applicable criteria, requesting clarification or additional context where required to complete the audit evaluation.
Seamless Auditor Engagement: Interaction with CertPro auditors was structured and well-coordinated. As a result, clear communication on scope, evidence expectations, and audit observations helped maintain momentum throughout the engagement.
AUDIT OUTCOME AND OPERATIONAL IMPACT
AltiusHub’s collaboration with CertPro resulted in credible audit outcomes and strengthened governance practices.
Key results included:
Successful Certification and Assurance Results: AltiusHub completed the ISO 27001 audit with no non-conformities and successfully achieved ISO 9001 certification and SOC 2 Type II attestation.
On-Time Audit Delivery: All audits and certification activities were completed within planned timelines, aligned with business and customer commitments.
Single-Entity, Full-Scope Coverage: The audits and certifications applied to a single legal entity, covering defined systems, processes, and operational scope.
Independent Validation for Enterprise Trust: Audit outcomes provided third-party validation of AltiusHub’s security, quality, and governance and control frameworks, supporting enterprise due diligence and active RFP evaluations.
CONCLUSION: BUILDING A SCALABLE FOUNDATION FOR COMPLIANCE AND GROWTH
Through a structured and independent audit process, AltiusHub established certified information security and quality management systems early in its growth journey. The engagement demonstrated how streamlined audits, robust control testing, and qualitative reports can support regulatory compliance, customer trust, and scalable operations in highly regulated industries.
The ISO 27001 and ISO 9001 certifications, along with the SOC 2 Type II attestation, now create a solid foundation for regular monitoring, recertification, and future audits as AltiusHub expands in global markets. This case study reflects how early investment in quality third-party certification can support long-term operational confidence and sustained business growth.
